Real humans read every message. We typically respond within 24 hours, usually faster during business hours (ET).
Plus is built by a small, focused team that genuinely cares about your experience on the platform. Whether you have a billing question, a safety concern, a feature suggestion, or just want to say hello, we want to hear from you. We do not outsource support to bots or overseas call centers. Every reply comes from someone who actually uses and builds the product.
We'll email you back at the address you provide.
Go to Settings > Subscription and click "Cancel subscription." Your premium features stay active through the end of your billing period. No cancellation fees. You can resubscribe at any time without losing your profile, matches, or conversation history.
Go to Settings > Account and click "Delete account." This is permanent — all your data, messages, and photos will be removed within 30 days. If you just want a break, consider hiding your profile instead (Settings > Privacy > Hide from search). That way you keep everything but disappear from discovery.
Try resetting your password at meetyourplus.com/forgot-password. If you still can't get in, send us a message below with the email you signed up with and we'll help. Common issues: using a different email than you registered with, caps lock on, or browser autofill entering an old password.
Photo verification is usually approved within 2-4 hours during business hours. Income verification takes 1-2 business days because a human reviews your documents manually. We never use automated systems for income verification — real people check every submission.
Block them immediately from their profile (tap the three dots > Block). Then report them — go to their profile > Report and select the reason. Our safety team reviews all reports within 24 hours and can permanently ban accounts. If you feel you're in immediate danger, contact local law enforcement first, then email safety@meetyourplus.com.
This occasionally happens with payment processing delays. First, try logging out and back in — subscription status sometimes needs a refresh. If it still shows inactive after 15 minutes, send us a message below with your account email and approximate charge date. We'll resolve it same-day.
If you prefer a direct email over the contact form, use one of the addresses below. Routing your message to the right team helps us respond faster. General questions go to support. If you have a safety or abuse concern that requires immediate attention, email our safety team directly — those messages are triaged with highest priority and reviewed within hours, not days. For press, partnerships, or media inquiries, our communications team handles everything from interviews to data requests for articles about sugar dating trends.
General support
support@meetyourplus.comSafety & abuse
safety@meetyourplus.comPrivacy & data
privacy@meetyourplus.comPress inquiries
press@meetyourplus.com